Frequently Asked Questions

How can I contact you?

You can reach us by email at Contact@preciouscactus-shop.com. We aim to reply as soon as possible. Please include your order number if your question relates to an existing purchase.

Do you ship worldwide?

Yes, we ship to most countries. If you are unsure whether we can deliver to your location, please email us before ordering and we will confirm.

How long does shipping take?

Average delivery time is 2–3 weeks under normal conditions. Some destinations, including parts of Canada, South America, and certain other countries, may take longer depending on local postal services and customs.

How can I track my shipment?

Once your package is sent, you will receive an email with the tracking number.

• You can first track the shipment on the Thailand Post website until it leaves the country.
• After arrival in your country there is often a short period with limited updates while the package is processed by your local postal service (this can take around a week).
• Once your local post office scans the package, tracking will resume. We recommend using your country’s postal tracking page or a universal tracker such as 17track.

What payment methods do you accept?

We currently accept only the following:

• Cryptocurrency – 5% discount applied automatically at checkout. Pay directly to any of the wallets shown during checkout.
• Bank Transfer – After placing your order, please email us at Contact@preciouscactus-shop.com and we will send you the account details.

How do I pay with cryptocurrency?

Select cryptocurrency at checkout. The 5% discount is applied automatically. After placing the order, send the exact amount to one of the wallets displayed. Once payment is confirmed on the blockchain, we will process your order.

If the order status does not update automatically, email us with your order number, the amount sent, and the approximate time of the transaction.

Is shipping discreet?

Yes. Seeds are packed particularly discreetly. On customs forms we use a general description and do not list the exact contents by scientific name. Many customers report that the packaging is so low-key they need a moment to locate the seeds inside.

What should I do when I receive my cactus?

Your plant has travelled a long distance and will benefit from a gentle recovery period. We recommend:

• Repotting into fresh, well-draining cactus soil
• Giving a light watering after repotting
• Placing it in bright light but avoiding direct strong sunlight for the first period

Allow the plant time to settle before resuming a normal care routine.

Do you offer germination or growth guarantees?

Seeds are living organisms. We test our seeds and store them under good conditions, but germination rates can vary depending on your environment and methods. We cannot guarantee that every seed will germinate or that results will match those achieved in our nursery.